Legal
Data Deletion Instructions
Last updated September 17, 2026
If you connected a Facebook Page to TheCargo CRM and want the data removed, here is how — one step you can take yourself right now, and one we complete for you.
1. What the Facebook connection stores
Connecting a Facebook Page gives TheCargo CRM a Page access token so it can receive the leads your Page's lead forms collect. Each lead arrives in your CRM as a record you can work like any other lead. Disconnecting removes the token; the leads stay in your account until you ask us to delete them.
2. Disconnect the Page
Sign in to TheCargo CRM → Connections → click Disconnect next to the Page. This deletes the stored Page access token and stops all lead delivery immediately.
3. Delete imported leads, or your account
To delete leads already imported from that Page, or to delete your account entirely, email support@thecargo.io from the email on your account with the subject “Data deletion request”. We complete requests within 30 days and confirm by email.
4. Remove TheCargo from Facebook
You can also remove TheCargo from Facebook → Settings & Privacy → Settings → Apps and Websites.
5. Records we may be required to keep
As our Privacy Policy explains, we may keep limited information for a short period after deletion where needed to meet legal, accounting, or security obligations.
6. Questions about your data
For anything not covered here — confirming what we hold about you, or the status of a deletion request — email support@thecargo.io and a person on the team will reply within one business day.